Effective Date: [03/02/2022]
Overview
At SEO SMM Farm, we are committed to providing high-quality services to our clients. This Refund and Returns Policy outlines the conditions under which refunds may be issued and our approach to handling disputes or dissatisfaction with our services. By using our website (seosmmfarm.com) and services, you agree to this policy.
1. General Policy
1.1. Due to the nature of our services (digital and intangible), we typically do not offer returns or refunds once a service has been rendered.
1.2. Refunds may be considered in exceptional circumstances, provided they meet the eligibility criteria outlined below.
2. Eligibility for Refunds
Refund requests may be considered under the following conditions:
- Non-Delivery of Service: If the service you purchased was not delivered within the agreed timeframe and no alternative resolution has been provided.
- Incomplete Service: If the service provided was incomplete or substantially different from what was promised.
- Technical Issues: If there were technical issues directly caused by us that prevented the service from being delivered as agreed.
3. Refund Exclusions
Refunds will not be issued under the following circumstances:
- Change of Mind: If you decide to cancel the service after it has been initiated or completed.
- Improper Use: If the service was rendered but was not effective due to incorrect information provided by you or misuse of the service.
- Third-Party Issues: If the issue is caused by a third-party platform (e.g., social media platforms) and is beyond our control.
- Policy Violations: If the client has violated our terms and conditions or used the service for unethical purposes.
4. Refund Request Process
To request a refund:
- Contact us via email at [Insert Email Address] within 7 days of the service delivery date.
- Provide your order details, including the transaction ID and a clear explanation of why you are requesting a refund.
- Allow us up to 5-7 business days to review your request and respond.
5. Resolution Options
Depending on the nature of your request, we may offer:
- A full or partial refund.
- Re-delivery or correction of the service.
- Credit towards future services on our platform.
6. Dispute Resolution
If you are not satisfied with our decision, you may escalate the issue by contacting our support team at [Insert Email Address]. We aim to resolve disputes amicably and ensure customer satisfaction to the best of our ability.
7. Changes to Policy
We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Changes will be effective upon posting on our website.
8. Contact Us
For questions or concerns regarding this policy, please reach out to us:
Email: seosmmfarm@gmail.com
Phone: +1 913-662-3252